Head Office Vacancies

Currently we have a vacancy for a Customer Service Administrator.  All the details of the role are below.  If this sounds like you, please supply the information in the form below.

Job Title

Customer Service Administrator

 

Job Status

Casual job share role: Roster availability Monday to Friday 9am to 5pm approximately 2-3 days per week.

 

The Role

An exciting opportunity has become available for an enthusiastic customer focused administrator to join our property home maintenance business. 

We have service providers servicing clients in numerous states around Australia.  We cover all aspects of home maintenance services, becoming a one stop shop for any home and property maintenance needs with one simple phone call.

We are seeking an experienced administration officer with a customer service focus to work as an office all-rounder performing varied duties within our friendly team.

During the pandemic our office staff have been working remotely from home. We are seeking flexible individuals, with a can do attitude and quick learners to commence working and training from home initially during this time, until we can return to our office located in Seaford. 

This role will commence as a casual job share role, however must have flexibility to work extra days to cover staff during annual and sick leave as required, with the option to transition into permanent part time hours at a later date. 

Key Responsibilities include

  • Processing online enquiries/job requests from clients and care providers.

  • Provide a professional level of communication and customer service skills.

  • Processing inbound and outbound calls.

  • Liaise with internal and external providers in an efficient and courteous manner.

  • Respond to enquiries for information on our trades and service offerings.

  • Provide accurate administration and data entry skills.

  • Processing work dockets and data entering reporting updates.

  • Following up on trades insurances, licences and police checks. 

  • General administration duties.

The successful applicant will have the following skills & attributes

  • Proven previous experience in an administration and customer service role. 

  • Well-developed communication skills, with a clear phone voice.

  • Accurate typing and data entry skills.

  • Advanced skills in excel, outlook, emailing.

  • An ability to thrive in a fast paced environment.

  • An ability to multi-task, prioritise and manage own workload.

  • Ability to follow procedures and instructions.

  • Ability to work from home in an uninterrupted work space, with internet access.

  • Enjoy working in a close knit team environment.

If you want to be part of a hardworking, great team then apply now. 

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