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Head Office Vacancies

Currently we have a vacancy for a Call Centre Manager.  All the details of the role are below.  If this sounds like you, please supply the information in the form below.

Job Title

Call Centre Team Manager 

Job Status

Full Time Role Monday to Friday 9am to 5.30 pm at our Seaford Office.

 

The Role

An exciting opportunity has become available for an enthusiastic customer focused manager to join our property & home maintenance business. 

We have Franchisees and Independent Contractors servicing clients in numerous states around Australia.  We cover all aspects of home maintenance services, effectively a one stop shop for any home and property maintenance needs.

We are seeking an experienced call centre manager with a customer service focus to work as an office all-rounder performing varied duties within our friendly team.

Key Responsibilities include.

  • Managing the Call Centre Team 

  • Assisting with processing online enquiries/job requests from clients 

  • Managing Live Chat on our website

  • Provide a professional level of communication and customer service skills.

  • Managing inbound and outbound calls.

  • Liaise with internal and external Independent Contractors in an efficient and courteous manner.

  • Respond to enquiries for information on our trades and service offerings.

  • Provide accurate administration and data entry skills.

  • Processing work dockets and data entering reporting updates.

  • Following up on trades insurances, licenses and police checks.

  • General administration duties.

The successful applicant will have the following skills & attributes.

  • Proven previous experience in an administration and customer service management role.

  • Experience in the Property Maintenance sector preferred

  • Well-developed communication skills, with a clear phone voice.

  • Accurate typing and data entry skills.

  • Advanced skills in excel, outlook, emailing.

  • An ability to thrive in a fast-paced environment.

  • An ability to multi-task, prioritise and manage own workload.

  • Ability to follow procedures and instructions.

  • Enjoy working in a close knit team environment.

If you want to be part of a hardworking, great team then apply now.

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